Products, delivery and your details: know what happens before you send an enquiry.
Orders & availability
Browse Emperor dog food or Furelite grooming, then add products and quantities to your basket. Guest checkout opens a WhatsApp draft for you to review and send.
This is an order request. Our team confirms current stock, product variants, prices, currency, any delivery charges and the total before payment. No payment is taken on this website. Sending a request does not reserve stock or confirm an order.
For trade quantities or stocking our ranges, contact us about becoming a stockist.
Delivery & collection
Our product ranges are currently available in Zimbabwe. Emperor dog food is currently available in Harare. Tell us your town, products and quantities so we can confirm options for your location.
Delivery charges, timing and collection points are confirmed individually by our team. Please confirm the agreed location and arrangements before travelling or paying.
An address or landmark can help. A map pin is optional; you can send your request without sharing your device location.
Your details
The website saves basket product selections, variants and quantities in this browser so you can return to them. It does not save checkout names, phone numbers, addresses or map pins in browser storage. Use the Remove buttons to clear basket selections.
Details entered in an enquiry are included in a WhatsApp draft when you continue. Review the draft before sending. Once you send, your information is shared with Vetreality through WhatsApp to handle your request. Email enquiries are shared through your email provider.
Optional address and map tools
Address suggestions are available only at guest checkout and are off until you enable them. When enabled, the address or landmark you type is sent to Photon, a third-party search service using OpenStreetMap data. You can leave suggestions off and type your address manually.
Opening the map loads Leaflet from unpkg and map tiles from OpenStreetMap. These services receive network requests, which may include your IP address and the map area viewed. Device location is requested only when you select Use my current location and permit access. Reviewing a pin in Google Maps opens Google’s service.
The site also loads fonts from Google Fonts. External services handle their requests under their own terms and privacy practices.
Customer accounts and saved addresses are not available on this website. For questions about information you have shared with Vetreality, or to request a correction or deletion, email info@vetreality.com.
Help with an order
If an item arrives damaged, appears incorrect, or you want to discuss a cancellation or return, contact us with your order details and relevant photos. Our team will discuss the issue and the available next steps. Confirm applicable arrangements with us before purchase.
WhatsApp +263 78 452 3257
info@vetreality.com
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